28/10/1988 (35 ans)
Nationalité francaise
Permis b
CV créé le :
04/09/2022
CV modifié le :
19/10/2022
Dernière connexion :
19/10/2022
Coordonnées
******
*******
Adresse :
** *** ********
Saint-Jean-de-Luz (64500)
Email :
*************@*******.***
Port. :
************
|
Operations Manager, Confirmé
Référence : 1412018
Expériences Professionnelles
|
oct. 2020
janv. 2022
|
B2B Last-Mile Area manager
|
|
|
|
|
Glovo, Barcelona
|
Glovo Last Mile (e-logistic) is a new actor on the last mile delivery sector. Through technology and 24/7 operations, Glovo delivers parcels from E-commerce to their end customer nationwide within hours.
During my time in Glovo I have been in charge of developing the operations from the 2 cities we were operating to a nationwide coverage.
Operations
- Managing the overall operations of Glovo Last Mile delivery for north of Spain regions
- Trouble shooting and incidence solving
- Reporting and KPI analysis: CPP, PPH, DR, Efficiency, OTD, …
Management
- Recruiting and training of a 10-25 people team according to seasonality
- Internal promotion of team members
- Periodic meetings and trainings for continuous improvements
Processes & Improvements
- Establish and challenge processes for continuous improvements of WH KPIs.
- Metrics, tests, layouts, materials and tools.
- Close work with Data analytics, Software designers and higher management to design and execute strong and reliable processes
Expansion:
- Opening of regional WHs, training and process improvement
- Design and execute national expansion plan (WH, PUDOs, MWH, …)
- Operative support and people training for international expansion.
Partners
- Synergies with Glovo others BU: Find, Recruit and train PUDOs for our operations in mid-size cities
- Manage PUDOs, set SLAs and monitor performance through specific KPIs
Transportation and Line Haul
- Design of the linehaul network (Research of suppliers, optimization of routes)
- Follow up on daily operations
- Continuous improvement of Transportations KPIs (OTD, CPP)
Other responsibilities and side projects
- First approach to reverse Logistic
- Design and development of specific WH equipment
- Investigation on new dispatching solutions
|
|
|
juin 2019
oct. 2020
|
Store Manager
|
|
|
|
|
Prenatal Retail Group, Barcelona Spain
|
Prenatal is a well established retailer specialised in equipments and clothes for parentsto-be
and their childs until 10 years old.
I was in charge of the main store located in Barcelona, managing a team of 10 people with
the objective of improoving the 1.7M€ sales revenue.
Management:
- Recruitment, training and animation: 10 people
- Individual and collective leadership. Self-reliance growth
- Transmission of the commercial and marketing strategies
Business:
- In charge of an € 1.7M operating account
- Sales analysis, commerce stimulation and KPIs improvement
- Sales and stock control
|
|
|
nov. 2018
mai 2019
|
Entrepreneurship
|
|
|
|
|
Domotic solutions, Barcelona Spain
|
Domotic-Solutions was a project I developed to offer a new service of domotic
equipments rental for individuals. Through market and economic studies, I created a valid
business plan to start this new company. Unfortunately, due to a fast mooving market and
a high need in funding, I measured the risk and decided not to follow up with the project.
Project development:
- Personal formation and learning
- Complete study of the feasibility of the project
- Business Plan development
|
|
|
sept. 2015
nov. 2018
|
Department Manager
|
|
|
|
|
Decathlon España, Valladolid Spain
|
Decathlon is a leader specialist retailer in sport goods.
In charge of the commercial and human animation of a multi-sports consolidation, I learned and developp multiple skills that helped me become the manager I am today.
Team management:
- Recruitment, training and animation: 7 to 12 members of staff
- Facilitation of their own individual projects, Self-reliance growth
- Transmission of the commercial and marketing strategies
Sales:
- Monthly, quarterly and annually forecasting
- Sales analysis, commerce stimulation and KPIs improvement
- In charge of an € 2.2M operating statement, increasing
- Logistics, inventories and stock management
- Establishment of business plans for the development of each sports
- Products selection, Ground plans, retail area efficiency
- Customer events organisation
Operation:
- Security and operation manager, customer and subcontractors relationship
- Involvement into the opening of new shops
Skills:
> Individual and collective management
> KPI analysis
> Stock control
> Market study
> Adaptation of commercial strategies
> B2C relationships
|
|
|
mai 2013
déc. 2014
|
Renewals Territory Manager
|
|
|
|
|
ServiceSource Intl, Liverpool UK
|
ServiceSource is a global provider of customer experience solutions and revenue
generation services to accelerate B2B digital sales. During my time in SSI, I was the French territory and french-speaking African countries´ account manager for BLUECOAT, PSION and MOTOROLA Maintenance and Software contracts.
Contracts negociation:
- Driving sales pipeline +$12M
- Weekly and quarterly forecasting on individual and team targets.
- Respect of settled budget and margins
- Dual expertise gained throughout quarters: from high volume/low value deals management to high value deals closing (contracts from $5K to +$700K)
B2B sales optimisation:
- Relationship with field sales representative regarding potential renewal sales
- Channel management: drive the business through distributors and resellers to end user
Skills:
> Contracts negotiation
> B2B relationships
> Channel management
> Managing a territory and strategic accounts
> Build accurate forecasts and sales reports
> Time management and personal organisation
|
|
Diplômes et formations
|
juin 2011
|
Master degree : international Business
- BAC+4
|
|
|
|
|
Université Côte d'Azur (former IAE Nice)
|
|
|
juin 2009
|
Bachelor degree : Business Admin
- BAC+3
|
|
|
|
|
Conservatoire National des Arts et Métiers, Lille
|
|
Compétences linguistiques
|
Important
|
CV actualisé il y a plus de 6 mois, certaines informations peuvent ne pas être à jour.
|
|